ACE Fiber, the broadband subsidiary of Mississippi electric cooperative ACE Power, has shifted its network operations to proactive assurance by deploying Adtran’s Mosaic One Clarity, an AI-driven platform designed to predict and prevent service issues. The provider faced rising operational complexity as its fiber footprint expanded, prompting the need to reduce truck rolls, accelerate root-cause detection, and streamline customer support. Early results show Mosaic One Clarity reduced ticket volume by up to 75% in the first month.
The software consolidates access, in-home, and performance data into a unified operational view. It identifies early fiber degradation, distinguishes between optical and electronics issues, and prioritizes guided remediation steps so technicians resolve the right issues the first time. ACE Fiber expects this approach to reduce unnecessary site visits, strengthen network reliability, and support future growth as more data sources and automation policies are added.
Adtran built Mosaic One Clarity on its REAL AI framework, which focuses on reasoning, explainability, action, and continual learning. The platform is designed to scale with operators’ existing systems and deliver incremental operational benefit without requiring major retooling.
• ACE Fiber is the broadband arm of ACE Power in Mississippi
• ACE Fiber deployed Adtran’s Mosaic One Clarity to shift from reactive troubleshooting to proactive assurance
• Early results show up to 75% fewer trouble tickets in the first month
• The solution analyzes access and in-home performance data to identify root causes and guide resolution
• Expected benefits include fewer truck rolls, faster fault isolation, and improved customer experience
• Adtran’s REAL AI emphasizes explainable, operator-friendly automation that integrates with existing workflows
“Our goal was simple – stop reacting and start preventing,” said Sean M. McGrath, GM and CEO of ACE Fiber. “With Adtran’s Mosaic One Clarity, we can anticipate issues and resolve them before they disrupt service.”