Amazon Web Services Expands Customer Support and Lowers Price

Amazon Web Services announced expanded free support for all AWS customers and reduced pricing on premium support plans. AWS is adding a number of features to help customers better interact with and improve their use of AWS, including chat functionality and proactive alerts when opportunities exist to save money, improve system performance, or close security gaps. AWS Support is staffed around the clock.
http://aws.amazon.com/premiumsupport