Cisco and ServiceNow announced a deepened strategic partnership at RSA Conference 2025 aimed at enabling enterprises to adopt, govern, and scale AI securely and efficiently. As businesses move rapidly toward AI-driven operations, they face a surge of new risks that traditional cybersecurity frameworks struggle to address. Cisco and ServiceNow plan to integrate their platforms to deliver comprehensive AI visibility, risk management, and governance, starting with a powerful combination of Cisco’s AI Defense and ServiceNow’s Security Operations (SecOps). This collaboration reflects the increasing need for platform-level integration to manage AI’s growing complexity, with full deployments expected to roll out in the second half of 2025.
The first planned integration will link Cisco AI Defense with ServiceNow’s Vulnerability Response, Security Incident Response, and Integrated Risk Management modules. Together, these platforms will enable enterprises to discover AI assets, assess and manage vulnerabilities, protect AI applications in real time, streamline incident response, and map AI risks against regulatory standards. Cisco AI Defense will automate AI workload discovery, perform vulnerability assessments, deliver real-time guardrails for AI models, and feed incident telemetry into ServiceNow’s security operations tools. This tight coupling ensures that security, governance, and compliance teams can work from a single source of truth while AI applications continuously evolve.
Building on seven years of collaboration, Cisco and ServiceNow’s expanded partnership addresses customer demand for simplified, resilient solutions that operationalize trust in AI deployments. By aligning infrastructure, security, and operational workflows, the two companies aim to provide businesses with the confidence to embrace AI innovation at scale without introducing new risks. Initial field trials are beginning soon, with broader availability expected later this year. More joint solutions between Cisco and ServiceNow are already planned for release in late 2025.
Key Points:
- Cisco and ServiceNow deepen their partnership to help enterprises securely adopt and scale AI.
- Initial integration combines Cisco AI Defense and ServiceNow SecOps for comprehensive AI security and governance.
- New capabilities include:
- Visibility: Discovery of AI workloads, models, and data mapped to ServiceNow applications.
- Vulnerability Management: Automated AI vulnerability scans surfaced in ServiceNow Vulnerability Response.
- Real-Time Protection: Cisco AI Runtime Protection integrates with ServiceNow Security Posture Control to manage AI security gaps.
- Incident Response: AI telemetry from Cisco AI Defense feeds into ServiceNow Security Incident Response for faster threat detection.
- Governance: Mapping Cisco AI Defense controls to compliance frameworks in ServiceNow Integrated Risk Management.
- Field trials for the new integration are beginning soon; general availability expected in H2 2025.
- Additional Cisco-ServiceNow integrations planned for later in 2025.
- The partnership builds on a seven-year collaboration between Cisco and ServiceNow to simplify technology and enhance enterprise security and operations.
Jeetu Patel, EVP and Chief Product Officer, Cisco:
“Security has been blamed for slowing technology adoption in the past, but the right approach to safety and security will actually accelerate AI adoption. The integration of ServiceNow and Cisco AI Defense is game-changing for enterprises—providing organizations with the confidence of a single source of truth for managing AI risks and compliance, even while models continuously evolve.”
Amit Zavery, President, Chief Product Officer, and Chief Operating Officer, ServiceNow:
“AI is unlocking new frontiers for business transformation—and securing that future requires more than just reactive defenses. Through this partnership, Cisco and ServiceNow are aligning security and AI operations at the platform level to ensure that AI is governed, secure, and ready to scale.”