Cisco unveiled its Connected Analytics strategy for the Internet of Everything, aiming to deliver near real-time information, predictions and trends based on network traffic. The company is introducing software packages aligned with vertical industries.The portfolio, which builds on Cisco’s IOx platform, includes:
- Connected Analytics for Events: Uses insights from Wi-Fi and device usage reporting to provide immediate visibility. For example, it can be used to evaluate sports fan behavior.
- Connected Analytics for Retail: Correlates in-store video camera feeds and Wi-Fi data with existing operational data such as inventory. Retailers can track in-store patterns and use existing video technology to determine, for example, where shoppers are spending more time in the store and which shelves need restocking, information that can immediately be used to improve shoppers’ experience and drive better store performance.
- Connected Analytics for Service Providers: Provides intelligence based on patterns in networks, operations and customer data. End-to-end visibility helps service providers improve network planning and understand infrastructure investments in the context of service usage/adoption, and customer and competitive dynamics.
- Connected Analytics for IT: Provides business intelligence and insights to help align IT capabilities such as data management and data governance with business objectives. For example, analytics can be applied to align implementation of new IT capabilities such as deploying collaboration technology in new branch offices or by understanding evolving security requirements in real time so organization can mitigate risk by improving cyber security.
- Connected Analytics for Network Deployment: Analyzes the network for operational efficiencies, resolution of incidents and visibility into network deployment. It allows organizations to detect issues before they happen for proactive problem resolution and to make future strategic decisions on how to drive maximum network stability and performance at the lowest possible cost.
- Connected Analytics for Mobility: Uses location analytics to analyze wireless networks and provide insights about Cisco Service Provider Wi-Fi solution customers. By learning about Wi-Fi use patterns and adoption, service providers can proactively plan Wi-Fi capacity, improve business operations and uncover potential new revenue opportunities such as how to tailor pricing plans based on customer usage.
- Connected Analytics for Collaboration: Measures the adoption of collaboration technologies internally so a company can analyze Cisco Collaboration applications. For example, an organization can track how many employees are adopting the collaboration technology, how they are using it and what kind of ROI they are seeing from collaborative selling or how the technology is helping reduce travel costs.
- Connected Analytics for Contact Center: Provides visibility across an organization’s entire call center services to deliver actionable recommendations that help organizations understand their customers, provide better service, and improve customer satisfaction. For example, with this visibility, organizations can make adjustments to ensure that the right calls are routed to the right level of service in a timely manner.
http://newsroom.cisco.com/press-release-content?type=webcontent&articleId=1561096