Cisco agreed to acquire Latigent, a provider of web-based business intelligence and analytics reporting for contact centers, for an undisclosed sum.
Latigent’s product line consists of two main products: BlueVue is a Web-based business intelligence and analytics tool, and Archiver is an engine for integrating data from the entire enterprise into a consolidated and normalized repository. The products are designed to leverage Web 2.0 principles.
Cisco said Latigent’s products will complement and enhance its Unified Customer Contact solutions.
Latigent was co-founded in 2002 by CEO Chris Crosby and CTO Jason Kolb, who will both join Cisco after the close of the acquisition. The company is based in Chicago.
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