Cox Communications received the highest honor in the West in J.D. Power and Associates’ 2004 Residential Local Telephone Customer Satisfaction Study for overall customer satisfaction. The local telephone service study rated overall customer satisfaction based on six factors: customer service, billing, performance and reliability, company image, cost of service and offerings and promotions.
In a separate study, Cox’s bundled customers nationwide also ranked Cox highest for customer satisfaction in J.D. Power and Associates’ 2004 Residential Long Distance Telephone Service. http://www.cox.com
- Cox first launched telephony service in Orange County, California in 1997. Since then, the company has expanded its telephony footprint to 12 additional markets and grown to become the 12th-largest telephone company in the country, with 1.1 million circuit-switched telephone customers over its cable infrastructure.