Nearly 40,000 Verizon workers from Maine to Virginia, represented by the Communications Workers of America (CWA) and the International Brotherhood of Electrical Workers (IBEW), went on strike as of Wednesday morning at 6am. The parties have been unable to resolve differences since the last contract expired on August 1st, 2015.
The union cited the following unresolved issues:
- Offshoring Jobs – Verizon has already contracted out work to more than 5,000 employees in the Philippines, Mexico, the Dominican Republican and other overseas locations. These offshore workers handle customer service calls originating in the Mid-Atlantic and Northeastern states.
- Outsourcing Work to Low-Wage Contractors – the union is concerned about the amount of outside line work, particularly vital work installing and maintaining telephone poles, that is being assigned to non-union workers.
- Contract for Wireless Workers – namedly, a fair first contract for Verizon Wireless retail workers who formed a union in 2014, and for the 100 wireless technicians who maintain the network in downstate New York.
- Call-Center Closings – hundreds of Verizon workers are at risk of losing their jobs or being forced to commute as much as three hours more each day because of the company’s plan to close and consolidate call centers.
- Out of State Assignments – long assignments of up to two months at a time