Embarq Outsources Voice NOC to Nokia Siemens Networks

Marking its first significant managed network operations agreement in North America, Nokia Siemens Networks will assume ownership of Embarq’s voice network operation center (NOC) operations. Under terms of the seven-year agreement, Nokia Siemens Networks will perform network operations for EMBARQ’s voice networks, ensuring high network quality and providing ongoing technical assistance. As part of the agreement, approximately 265 EMBARQ employees in the NOCs in New Century, Kan.; Johnson City, Tenn.; Leesburg, Fla.; and Greenville, N.C., will become employees of Nokia Siemens Networks. Nokia Siemens Networks will assume operational responsibility under the agreement in the beginning of 4Q08. Financial terms were not disclosed.

The outsourcing agreement will enable EMBARQ to reduce operational expenses for voice traffic monitoring and technical support of its network operations, and to capitalize on Nokia Siemens Networks’ worldwide infrastructure and expertise.

In conjunction with Nokia Siemens Networks’ Global Network Solution Centers, a virtual global network will be formed that provides the best possible service levels and expertise in a cost efficient way.

“This agreement is a significant step forward in establishing Nokia Siemens Networks’ Managed Services capabilities in North America and we are thrilled to be working with a company like EMBARQ to help us establish this services offering,” said Sue Spradley, Head of North America, Nokia Siemens Networks.http://www.nsn.com