Global Crossing began offering end-to-end Service Level Agreements (SLAs) on dedicated voice services delivered over its global network as well as local access circuits. These voice SLAs support three key areas: end-to-end network availability of 99.9%, guaranteed time of installation, and mean time to restore (MTTR). Customers can exit contracts if performance, based on service level agreements or customer service metrics, falters. Global Crossing is also launching a customer loyalty program.
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- Earlier this month, Global Crossing rolled out a portfolio of enterprise continuity services to help customers to survive a major network interruption.