NEC Unified Solutions, launched a “UC for Business” (UCB) solution that merges contact center functionality with unified messaging, mobility and desktop telephony applications. The solution combines NEC’s call center features with unified messaging, mobility and desktop telephony applications. NEC said its UCB provides rich presence, mobility and real-time communication management via the following:
- Mobility: enables users to remain connected to vital resources while working remotely. A single repository for address book information and messages can be accessed through phone, Outlook Web Access or Lotus iNotes.
- Rich Presence: provides the ability to view detailed status information, and can distribute notifications when a specific user is available. With the optional integrated Outlook feature, calendar appointments and scheduling information can be viewed with access to global, personal and Outlook contacts through one-touch dialing. Presence profiles based on appointments can be scheduled through the Outlook calendar.
- Contact Center Management: UC for Business supports multimedia queuing of phone, fax, email, Short Message Service (SMS), chat and Web contacts. Incoming volume is managed through integrated inbound and outbound queuing and UCB ensures any overflow is prioritized and sent directly to an agent. Administrators can view the status of queues in real-time or with customizable reporting.
The solution is currently available through NEC’s dealer network, including NEC’s UNIVERGE Solutions Partner Program of more than 150 global partners.
http://www.necunified.com/uc/index.html