Saudi Telecom will expand its use of CSG Systems’ customer care and billing solutions. Saudi Telecom currently uses CSG’s ICMS platform to support its existing prepaid and post paid mobile, wireline and Internet businesses, which currently serve more than 8 million subscribers across Saudi Arabia and neighboring nations. The expansion agreement was solidified with the support of CSG’s partner, IBM Middle East and Saudi Business Machines Ltd (General Marketing and Services Representative for IBM WTC). Financial terms were not disclosed.
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- In September 2003, CSG Systems, which provides billing and customer care solutions for some 265 service providers, unveiled Kenan FX, a new offering that combines CSG’s existing applications with an integrated customer care and billing framework for the telecommunications marketplace. The Kenan FX framework brings together the Kenan billing engine and revenue-enabling solutions with new ordering and customer management products that are pre-integrated, share a common look-and-feel for all customer-facing functions and use a common middle layer architecture. CSG Systems will offer Kenan FX through a variety of delivery models, including an in-house software solution, a service bureau or managed operations. The company is targeting the convergent global telecommunications marketplace, including next generation mobile, wireline, broadband and IP service providers.