Scientific-Atlanta is launching a new “SciCare Broadband Service” to assist cable operators in areas that are critical to a successful VoIP rollout — speed to market, quality of voice service and infrastructure assessment. The program includes:
Project Planning — Business process and network consulting, VoIP service implementation process review, site evaluation and survey, and project planning workshop
Assessment Services — Includes assessments of data network, voice network, security, HFC network, facilities and OSS integration
Design Services — Complete documentation of each location, element modifications needed and remote site connectivity design
Staging Services — Network elements can be collected at SciCare labs for system assembly, “rack and stack,” burn in and preliminary parameter configuration
Solution Implementation — Integrated, configured systems installed at customer locations, solution and element testing, on-site support, and issue management and resolution
Training Services — Comprehensive curriculum designed for multiple levels of cable operator personnel; includes VoIP techniques, protocols, element configuration and practical applications, plus detailed engineering concepts
Post-Install Support — Centralized issue management through troubleshooting and resolution with third-party vendors to release operators from post-install support burden. http://www.scientificatlanta.com/