SupportSoft is rolling out a localized version of its Service Automation Suite for Broadband for the Japanese market. The Service Automation Suite for Broadband is designed to help digital service providers deliver real-time self-service and assisted service to their broadband customers. SupportSoft provides for ongoing, automated resolution of customer service issues related to use of the customer’s broadband connection. http://www.supportsoft.com/
- SupportSoft’s broadband service automation software is being used by 6 of the top 8 North American digital service providers.