Telution has integrated its COMX Order Management software with Microsoft Customer Care Framework (CCF). The combined solution will provide cable and telecommunications clients a more advanced approach to order handling and customer interaction management associated with complex services bundles, including IP-based services.
Telution said that by deploying its COMX Order Management suite alongside Microsoft’s CCF solution, service providers could gain a consolidated view of all customer care applications. Additionally, service providers receive an order capture, handling, and assurance tool that improves the speed and accuracy of order entry and order workflow management for complex combinations of voice, video, and data services. http://www.telution.com
- Based on Microsoft .NET technology and Web services architecture, Microsoft Customer Care Framework integrates with existing customer relationship management (CRM) systems, operations support systems (OSS) and business support systems (BSS). It works in conjunction with a suite of products, including Microsoft BizTalk Server, Microsoft SQL Server, Microsoft Windows Server and Microsoft Visual Studio .NET.