Telecom Liechtenstein is modernizing its internal communications infrastructure with a Unified Communications (UC) solution provided by Microsoft and Nortel. Specifically, Nortel is integrating Microsoft’s Office Communications Server (OCS) environment with the company’s existing Nortel voice communication infrastructure to enable unified communications applications that will simplify and speed up business operations, improve the way employees communicate and enhance customer service. The new system will enable the 130 employees of Telecom Liechtenstein in Vaduz to determine whether colleagues they wish to contact are available, and then instantly make phone calls, start conference calls and send e-mails and instant messages through a simple mouse ‘click’ on their desktop.
The new unified communications network will also allow employees to securely access the Telecom Liechtenstein corporate network via mobile devices to retrieve information and respond more quickly to enquiries. In a second phase of this implementation, Telecom Liechtenstein plans to offer a hybrid network unified communications solution to enterprise customers in Liechtenstein, Austria and Switzerland.
Nortel also provided system integration services to support implementing Microsoft’s Office Communications Server environment with the Telecom Liechtenstein network upgrade.
http://www.nortel.com
