WebEx Communications has entered into an agreement with NTT Communications to launch a contact center solution for small and medium size businesses (SMB) in the Japanese market. The new Customer Connect solution bundles several enterprise-level contact center functions into a hosted solution. It combines NTT Com IP audio, automatic call distribution capabilities and the WebEx Support Center application. The service is offered as a turnkey, hosted contact center solution for SMBs. It features NTT Com IP Centrex for voice conferencing, automatic call distribution to quickly route calls to appropriate agents, interactive voice response for voice activated navigation and detailed logs for advanced reporting.
“The seamless integration of WebEx Support Center allows agents to easily escalate from a support call into a virtual hands-on remote support session,” said Ray Villareal, vice president field operations and marketing at WebEx.
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