NTL Home, the leading provider of cable modem service in the UK, has expanded its use of Motive’s e-care capabilities. For two years, Motive has provided the technology behind NTL Home’s Broadband Installer/Checker service, which automatically guides new subscribers through the entire broadband activation process. The new capabilities will help address customer issues such as incorrect email account setup and ongoing customer support. The new e-care service will also provide the option for subscribers to send technical data electronically to NTL customer support teams, ensuring greater efficiency in handling support calls from broadband customers.
NTL currently has over 864,000 broadband customers.
http://www.motive.com
