Alcatel-Lucent introduced AppGlide Video Analytics, a new managed service to help broadband service providers measure the quality of experience (QoE) for both free and paid online video from an end-user viewer’s perspective.
The new service, available for trial now, identifies content delivery-quality issues. The cloud-based solution combines data from video player plug-ins, QoE agents, content-delivery network devices (CDNs) and routers to deliver a truly holistic view of quality of experience for subscribers. In addition, it provides insights into viewing trends, content usage, CDN and network performance. It shows the volume and quality of video being delivered; gives visibility into viewer behaviors (what is being watched, how long, why viewers stopped watching etc.); and helps service providers monitor, and isolate CDN performance.
“Having access to the individual data sources is meaningful but—according to service providers we’ve spoken with—the cross-correlation of this information is powerful and unique to AppGlide,” said Mark Peterson, general manager of the Alcatel-Lucent AppGlide venture. “For example, being able to see that a viewer stopped watching a video after only a few minutes, and this coincided with poor quality-of-experience will enable the provider to take very specific remedial steps.”
AppGlide Video Analytics was developed and commercialized by Alcatel-Lucent’s Ventures organization, which is part of Bell Labs.http://www.alcatel-lucent.com
