Telefónica has awarded a landmark contract to Alcatel-Lucent to overhaul the operator’s network management systems – enabling it to streamline its operations, improve the quality of services for its customers and optimize costs, while leveraging the capacities developed by Telefónica. Financial terms were not disclosed.
Under the agreement, Alcatel-Lucent will combine the network management systems at the core of Telefonica’s operational support systems into a single, global software platform. Currently, Telefónica uses different operational processes in the many countries in which it operates. Alcatel-Lucent will help standardize both software and procedures for network management across Telefonica’s fixed and mobile networks.
Federico Guillén, President Alcatel-Lucent Spain and Global Account Manager for Telefónica said: “We are proud of the trust that Telefónica has placed in us to help transform their operations and improve their services to customers. We bring a great deal of experience to this challenge and are excited to have the opportunity to work with Telefónica to identify and implement the best possible processes and to industrialize this know-how across the globe.”
