Alcatel Targets Unified Interaction Management Software

Alcatel launched a Unified Interaction Management strategic initiative aimed at leveraging technology from its enterprise communications offerings and Genesys subsidiary. The UIM initiative will deliver a new suite of software products – including applications and middleware – with ability to operate in TDM, IP-only and ‘dual’ network environments. Alcatel said its UIM products will be based on open standards, such as SIP, SOAP, VXML, J2EE and .NET. In 2004, the UIM initiative is focused on software designed to transfer attached data with a voice call to any location across the enterprise. Future UIM products will provide additional capabilities, including the ability to carry out ‘real-time’ notifications and escalations to speed business processes, and ‘on-demand’ conferencing that automatically locates conference attendees and initiates a conference call. http://www.alcatel.com