Altocloud, a start-up based in Mountain View, California, announced the commercial release of its SaaS-based predictive communications platform for customer sales and engagement.
The service combines machine learning with real-time communications to identify optimal online visitors and then deliver tailored chat, voice, video and content so customers get the information and help they need at exactly the right moment.
The company also announced a $2 million funding round led by Delta Partners, Digicel Group and ACT Venture Capital. This brings Altocloud’s total funding to $3 million.
“There is a better route to digital customer engagement than yesterday’s 1-800 numbers, random chat popups and disjointed telephone conversations,” noted Altocloud CEO Barry O’Sullivan. “Our platform enhances existing marketing and sales software so that companies doing business online can reach out to prospects at a time when they’re most interested, to drive increased sales.”
- AltoCloud is headed by Barry O’Sullivan, who previously led Cisco’s Collaboration and Unified Communications businesses for over 10 years, which he grew from $100m to over $4 billion. Barry also led WebEx, the cloud-based collaborative meeting and sharing solution, and Cisco’s Telepresence business.
