Avaya and Research In Motion announced plans to extend Avaya secure enterprise communications applications to the BlackBerry platform over WLANs using Session Initiation Protocol (SIP). This will enable broad compatibility between the BlackBerry 7270 and Avaya’s family of IP-enabled communications solutions utilizing SIP-based IP telephony.
Future development will focus on integrating Avaya communications applications more tightly with the business process applications that are supported on BlackBerry, such as sales force automation tools, to further empower on-campus workers to make decisions quickly and serve customers effectively. This collaboration will allow workers to use familiar desktop telephony features such as call hold, forward and transfer, forward and transfer to consult with subject matter experts and look up information to serve customers on the spot, regardless of where they are working in the enterprise.
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