Avaya and SAP Integrate IP in Customer Relationship Management

Avaya has formed a strategic alliance with SAP America to market IP-enabled business applications. The companies will jointly market mySAP Customer Relationship Management with Avaya contact center capabilities. The solution will integrate the multi-channel communications routing and management capabilities of Avaya Interaction Center software with mySAP CRM software. Customer service agents using SAP’s market leading CRM solution will have the capability to interact with customers through voice, email, and Web communication through their mySAP CRM console, enabled by Avaya contact center software. The joint solution is expected to be available in North America during Q2 2006.
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