Avaya and SAP America will jointly market mySAP Customer Relationship Management (mySAP CRM) with Avaya Interaction Center software. Initially, both companies will be working with select customers to build awareness of the relationship and the intrinsic value of Intelligent Communications that will result from the joint solutions that are being developed.
The companies said this combination of Avaya intelligent routing within the context of information from mySAP CRM will get the right customer to the right business associate more efficiently, reducing holding times, delays and call backs for customers while optimizing company resources.
Customer service agents using SAP’s market leading CRM solution will have the capability to interact with customers through voice, email, and Web communication through their mySAP CRM console, enabled by Avaya contact center software.
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