Avaya Develops IP Access Solutions for People with Sensory Impairments

Avaya announced two new solutions that enable people with sensory impairments to access advanced business communications over IP telephony networks. The products give users the capability to accurately and reliably transmit teletypewriter (TTY) signals over an IP network. TTYs — also known as TDDs — are assistive devices used by people who are deaf or hearing impaired to communicate over telephone systems. In addition, Avaya’s solution allows TTY signals and voice to be intermixed on the same call — a significant benefit for the large number of TTY users who are hard of hearing but are able to speak clearly. Thus, users can receive a call on their TTY device and speak a response. Avaya also has enhanced its PC-based Avaya Universal Access Phone Status — a unique software application for Avaya Communication Manager that allows people with visual impairments to hear the status of typically displayed telephone activity features such as caller ID or the line on which a call is coming in or on hold. A new version of the application now will support the hearing impaired as well, displaying call status and phone functions in a pop-up window on their PC screen.
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