Avaya is expanding its professional services offerings to help companies design, implement, support and optimize advanced communications solutions. A new Software and Custom Application Practice addresses the market movement toward Services Oriented Architecture (SOA), a software architecture that can make it easier to disaggregate and rearrange pieces of software for more flexible access to applications in a Web Services model.
Avaya Global Services has also established practices for Contact Center and Enterprise Communications that apply consistent consulting practices and methodologies and take advantage of collective Avaya knowledge bases and competencies for customer care, IP telephony and enterprise mobility solutions.
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