Avaya Eyes PBX Replacement Market

Aging PBXs are currently supporting some 400 million installed telephone lines for businesses worldwide, said Garry K. McGuire, Avaya’s CFO & SVP Corporate Development, speaking at the UBS global communications conference in New York. In contrast, there have been about 7 million installed IP lines so far, leaving a sizable upgrade market to capture. Avaya estimates the average age of a corporate PBX is currently about 9 years, whereas the expected lifespan of such equipment is 7 to 10 years. McGuire said the U.S. market has been an early adopter of enterprise IP telephony, but he cited a number of recent international contract wins for Avaya. He also predicted that Avaya would continue to gain market strength because of its focus on IP telephony applications, especially for contact centers, and its service strategy.
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