Brazil’s National Telecommunications Agency (Anatel) has prohibited the nation’s mobile operators with the worst customer service from selling new lines. The ban impacts the following carriers: TIM, Hi, and Clear in certain regions where their performance is the worst. The ban against TIM is the widest due to a spike in problems
Failure to comply with this order will result in a penaly of R$200,000 per day in each state in which the noncompliance is found.
In addition, the agency has ordered the operators to submit a National Action Plan with the next 30 days to explain who they will address the problem.
