Nokia announced that Brazilian broadband provider Oi has deployed the Nokia Corteca software suite to manage its Wi-Fi CPE devices, marking the largest Corteca deployment in Latin America. The software, designed to support millions of Wi-Fi devices, aims to improve in-home Wi-Fi performance, reduce operational costs, and enhance customer experience. Nokia’s Corteca software suite provides operators with tools to remotely monitor and optimize Wi-Fi networks, helping address common issues such as inconsistent coverage, dead zones, and complex installations.
Oi will utilize Nokia’s Corteca Cloud to manage millions of Wi-Fi devices, reducing the need for technician visits by handling home Wi-Fi issues remotely. Corteca also offers a range of additional features, including the ability to detect and deactivate stolen ONTs (Optical Network Terminals). The software will allow Oi to introduce new services through the Corteca Application marketplace, further enhancing its service offerings. Nokia claims that its Corteca solution can increase peak hour Wi-Fi throughput by 70% and reduce helpdesk call handling time by 50%.
This deployment continues the long-standing partnership between Oi and Nokia, focusing on multi-gigabit FTTH networks and now extending to in-home Wi-Fi. Nokia’s Corteca platform is set to improve customer satisfaction while unlocking new revenue streams for Oi by optimizing network performance and providing innovative solutions for asset management.
• Oi deployed Nokia Corteca to manage millions of Wi-Fi devices in customers’ homes.
• Corteca software suite improves Wi-Fi performance and reduces operational costs.
• Nokia’s solution can increase peak hour Wi-Fi throughput by 70%.
• Oi will use Corteca Cloud to reduce helpdesk call times by 50% and eliminate technician visits.
• Corteca Cloud enables Oi to track and deactivate stolen ONTs and offer new services through an application marketplace.
Gustavo Brambila, CTO at Oi, said: “We are excited about the results achieved with Nokia Corteca Cloud. It has become an essential pillar in our Customer Experience Center. The platform has significantly increased efficiency in service management, positively impacting customer satisfaction, as evidenced by the significant rise in our Net Promoter Score (NPS).”
Javier Falcón, Head of Network Infrastructure for Latin America at Nokia, added: “Oi understands that investing in the customer experience will pay off in the long run. Nokia Corteca can deliver better customer experience, improved performance, and new monetization options in large networks with more than 1 million subscribers.”
