BT announced the appointment of François Barrault as President, BT International, taking responsibility for BT’s operations in Europe, Americas and Asia-Pacific, as well as leading BT’s international sales and marketing activities. Barrault joins BT from Lucent Technologies Inc. where he was President of Lucent Mobility International having previously been President and CEO of Lucent Europe Middle East and Africa (EMEA) and, prior to that, senior vice president, international, of their InterNetworking Systems group. Before Lucent, he spent 5 years with Stratus Computer, which was acquired by Ascend Communications which itself was subsequently acquired by Lucent.
BT also announced the appointment of Roel Louwhoff as President Customer Service for BT Global Services, BT’s international business services and solutions division. Louwhoff joins BT from ClientLogic Corporation, a leading international business process outsourcer in the contact centre and fulfillment industry, where he holds the position of chief operating officer – international operations. Previously, he was chief operating officer at SNT Group, a European call center provider, after working in Andersen Consulting’s change management and CRM practice in Europe and North America. http://www.btplc.com
