BT Global Services announced a major transformation of its customer facing capabilities by creating a new global organisation in charge of customer service and network operation (CS&NO). The new structure will bring together over 14,000 customer service and technical professionals operating in more than 140 countries. It will focus on the increasingly complex needs of multi-site organisations around the world for managed and outsourced networked IT services.
The new organization will also deliver the geographic expansion and upgrade of BT’s MPLS network. BT currently offers MPLS in over 90 countries and plans to deploy a further 48 new MPLS nodes into key cities across the globe, opening a new node every seven working days throughout 2006.
http://www.btplc.com
