BT has awarded a four-year contract extension to Alcatel-Lucent to upgrade its suite of Motive Customer Experience Solutions with latest-version software to assist its broadband and IPTV support departments.
Specifically, BT will deploy the new Motive Data Collection Manager (DCM), which is used to track the performance of the rapidly proliferating number of communication devices in peoples’ homes. The data is then made available to BT’s customer service teams – safely and securely – so they can proactively manage how the network and devices perform, ensuring a better overall experience for BT customers.
Alcatel-Lucent said the addition of Motive DCM to BT’s toolkit will not only make it easier to manage customers’ devices remotely, but also will provide tools to help customers with self-service capabilities.
