BT was awarded a three-year contract extension with The Department for Work and Pensions (DWP), worth a minimum of $370 million, to provide voice, data network and contact centre solutions to the UK government department.
The deal builds on the existing contract between the DWP and BT Global Services, which has seen the networked IT services company help transform the department’s voice and data networks by installing an IP network and telephony solution, which regularly handles in excess of two million calls a day and at peak times has managed three million.
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