BT announced plans to further increase its capabilities across the Asia Pacific region. Under the investment plan, BT will invest in additional portfolio and resource capability as an overlay on the footprint the company has already established. This will be carefully aligned to the growth plans of its multi-national customers as they continue to expand across in Asia Pacific.
BT sees the addressable market for its services in Asia Pacific at around GBP 8bn, with annual growth rates of 6%.
BT maintains regional 24/7 service centres, with a customer management centre in Pune, India and customer service help desks in Beijing, Singapore, Sydney and Tokyo. There is also a technology & service centre in Dalian, China. Other centres of excellence include a research centre in Malaysia, a research centre in China, a global operations centre in Gurgaon, India, and an India-UK advanced technology centre with 22 industrial and academic partners.
http://www.btplc.com
