BT achieved record fiber expansion in Q3 FY2025, passing 1 million premises for the fourth consecutive quarter, bringing its full-fiber (FTTP) footprint to 17 million UK homes and businesses. CEO Allison Kirkby reaffirmed BT’s commitment to UK network modernization, stating, “Openreach continues to perform strongly, with the highest-ever fiber build and record customer connections. We remain on track to reach 25 million premises by December 2026.”
Customer adoption of full fiber is surging, with 472,000 new FTTP subscribers added this quarter, bringing total Openreach FTTP connections to 6 million and a 35%+ take-up rate. However, total Openreach broadband lines declined by 208,000, largely due to competitive losses in areas where BT has not yet deployed FTTP. Meanwhile, Openreach broadband ARPU rose 6% YoY to £16.1, reflecting a shift toward higher-speed fiber plans.
BT also made major 5G strides, launching standalone 5G in 16 new UK locations, expanding EE’s nationwide 5G footprint to over 30 major cities. EE was once again named the UK’s best mobile network in the Umlaut Connect 2025 Mobile Network Test—securing the top spot for a 10th consecutive year.
Infrastructure Growth in Consumer & Business Divisions
• Retail FTTP subscriptions: 3.2 million customers (+33% YoY), with 3 million in Consumer and 200,000 in Business.
• Consumer broadband base: Down 40,000 QoQ (0.5% decline).
• Business segment: Signed a £1.3 billion, 7-year contract with the UK Home Office to provide mobile services for the Emergency Services Network (ESN).
Cost Transformation & Financial Performance
• Energy usage in BT’s networks down 3% YoY as part of sustainability initiatives.
• Openreach repair volumes reduced by 11% YoY, driving operational efficiency.
• Adjusted EBITDA: £2.1 billion (+4% YoY), supported by cost transformation efforts.
• Adjusted revenue: £5.2 billion (-3% YoY), impacted by weaker handset sales and non-UK revenue declines.
2025 Outlook & UK Focus
BT reaffirmed its financial outlook for FY25, with a strong trajectory toward its long-term cash flow targets of £2 billion in 2027 and £3 billion by the end of the decade. The company continues streamlining operations, including the sale of its Irish data center business and the appointment of Jon James as CEO of BT Business to oversee its UK-centric operations.
