Casema Leverages Motive Software for Customer Support

Casema, the leading cable provider in the Netherlands, is using software from Motive to provide premium management features to its residential broadband service. Available to more than 270,000 subscribers, the self-help service eliminates or dramatically simplifies problem resolution tasks for customers and customer service representatives (CSRs). Casema is currently considering the addition of new functionality, including support for wireless home networking and VOIP, both of which are expected to be introduced this year.
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