Cisco has launched its first jointly developed AI agent in collaboration with Mistral AI, marking a key milestone in their strategic partnership to transform customer experience (CX) with artificial intelligence. The AI Renewals Agent streamlines Cisco’s renewal proposal process, consolidating structured and unstructured data from over 50 sources to provide real-time sentiment analysis, automated recommendations, and personalized insights. This AI-powered solution enhances efficiency, improves customer engagement, and strengthens Cisco’s ability to deliver proactive and predictive CX solutions.
The AI Renewals Agent is built using a custom on-premises AI model, ensuring data security, privacy, and compliance, while enabling performance tuning and cost optimization. Cisco estimates that the agent can reduce the time spent on renewal proposals by up to 20%, with further improvements as automation expands. This development is part of Cisco’s broader AI strategy, leveraging Mistral AI’s advanced generative AI models to enhance customer and employee engagement across its ecosystem.
• First AI agent developed under Cisco and Mistral AI’s strategic partnership
• AI Renewals Agent consolidates 50+ data sources for intelligent automation
• Reduces renewal proposal creation time by up to 20%, improving efficiency
• On-premises AI model ensures data security, compliance, and performance tuning
• Marks a step toward an Agentic-AI-led future for Cisco’s Customer Experience
Liz Centoni, Executive Vice President and Chief Customer Experience Officer at Cisco, said: “Mistral AI is a critical partner for Cisco Customer Experience (CX) as we build towards an Agentic-AI-led future. The AI Renewals Agent is an important milestone and the first of many innovative solutions that we’re going to build together. By combining our large data set, customer trust, and Mistral’s industry-leading technology, we are on our way towards shaping the future of customer and employee engagement.”
