Cox Communications will standardize on Cisco IP Contact Center (IPCC) solutions to provide customer service and support to its subscribers. Specifically, Cox will implement the Cisco IPCC Enterprise Edition, Cisco Customer Voice Portal (CVP) and Cisco Outbound option across its 19 contact centers, replacing the legacy systems. The implementation enables Cox to manage call routing from one location and will have a single view into its service and support processes. Cox has nearly 5,000 customer service agents.
Cox is Cisco’s 3000th IP Contact Center customer.
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