Regulators from 32 European countries agreed to coordinate their efforts to address the very high retail charges for mobile international roaming services. The European Regulators Group (ERG) said the exorbitant charges appear to result both from high wholesale charges levied by the foreign host network operator and also, in many cases, from high retail mark-ups charged by the customer’s own network operator. Reductions in wholesale charges are not being passed on to consumers. Furthermore, consumers often lack clear information on what they will be charged for each call.
The ERG is establishing a project team to identify regulatory measures in order to improve tariff transparency. The issue will be discussed at the next ERG meeting in September.
http://www.erg.eu.int/
