InterCall, a subsidiary of West Corporation and a leading provider of outsourced communication solutions, will deploy Convedia’s CMS-6000 and CMS-1000 Media Servers. West Corporation is an established leader in customer contact services and offers a suite of integrated communication services to Fortune 1000 companies.
Advanced reservationless conferencing and collaboration services developed by West Corporation’s application development teams will use Session Initiation Protocol (SIP) and Media Server Markup Language (MSML) protocols to integrate and control Convedia media servers, which will provide audio bridging, transcoding, and personalized multimedia mixing capabilities, with superior economics compared to existing TDM-based audio conferencing equipment.
The initial West/InterCall purchase will secure a supply of Convedia media servers for development labs and new business growth, while additional procurements are being planned to upgrade the existing conferencing bridge infrastructure with an IP-based infrastructure built around a network of Convedia media servers. Financial terms were not disclosed.
http://www.convedia.com
