Marconi will deploy Telephony@Work’s hosted contact centre application, CallCenterAnywhere, in conjunction with its Impact SoftSwitch to deliver Impact UltraContact, a hosted contact centre solution designed for small to medium enterprises (SMEs).
Marconi Impact UltraContact is a hosted software application that handles all interaction between customers and the business including telephone, web-chat and email. It can deliver all the features of a contact centre including automatic call distribution, computer telephony interaction and interactive voice response; but as a hosted solution it does not require SMEs to make the expensive investment in time, money and expertise associated with rolling out a premises based contact centre.
Impact UltraContact is hosted by the service provider and is essentially rented to SMEs who are charged a usage based fee or a monthly rental amount, ensuring that the service provider has an ongoing source of revenue.
