MCI is expanding the availability its hosted VoIP services to include access via MCI’s facilities-based DSL service, which covers markets serving many of the top US metropolitan service areas (MSAs) including Los Angeles, Boston and Chicago. Later this year, MCI will more than double its Advantage DSL coverage to reach more than four million businesses via an existing agreement with Covad. To ensure business quality VoIP, MCI manages both inbound and outbound voice prioritization and data packet fragmentation for DSL.
MCI is also enhancing the hosted VoIP through its recently announced relationship with BroadSoft. This will enable new capabilities, such as Outlook integration, call screening, click-to-talk capabilities, simultaneous ring, auto attendant and Web-based receptionist services. MCI Advantage customers also will be able to leverage a remote offices service which provides “road warriors” and teleworkers with the same network access and functionality on-the-go that are standard in a typical office setting. This remote office feature will allow customers to distinguish personal calls from business calls and eliminate the need for employees to log and submit business expenses for reimbursement. MCI completed trials of the BroadSoft solution last month and will offer a commercial solution to customers in June 2004. http://www.mci.com
