MCI introduced a Denial of Service (DoS) Service Level Agreement (SLA) to help its Internet customers better thwart and defend against Internet threats and attacks. The new SLA ensures that all MCI Internet customers will have immediate access to MCI’s security staff to help them rapidly address and mitigate Internet attacks, providing the strongest network security protection available.
MCI guarantees its response to suspected DoS attacks within 15 minutes of a customer-generated trouble ticket through MCI Customer Support. MCI’s Security team works hand-in-hand with customers to determine and implement the necessary steps to quickly mitigate the security threat.
MCI’s DoS performance guarantee automatically extends its SLAs at no additional cost to customers. The new SLA is being applied across all MCI IP services including dedicated and remote Internet access, IP VPN Dedicated and Remote, and Internet Colocation, Shared and single-server Dedicated Hosting. http://www.mci.com
