Managing the customer experience has to be the highest priority for Service Providers, says Andy Huckridge, Director of Service Provider Solutions at Gigamon. The next wave of software-defined services has started to roll.
Level 3 is keenly focused on the customer experience, says Adam Saenger, VP Product Development and Management, Level 3. The customer experience extends across a continuum of shop, buy, get, use, pay and renew. Each step needs to be assessed.
Series produced by Converge! Network Digest and sponsored by Gigamon.
