Nuance Communications, which supplies speech recognition technology, agreed to acquire BeVocal, a provider of self-service customer care applications, for approximately $140 million, net of BeVocal’s cash and using yesterday’s closing price of Nuance stock at $14.98 per share.
The acquisition enables Nuance to offer speech-based solutions that address the need to service the large and growing customer base of the mobile industry.
The companies estimate that approximately 70 percent of mobile consumers obtain support via the phone, and the number of support calls has increased 42 percent over the last five years. BeVocal’s customer lifecycle management solution helps mobile carriers and related vendors reduce customer churn, increase average revenue per user (ARPU), reduce cash cost per user (CCPU), reduce cost per gross addition (CPGA) and increase customer satisfaction.
http://www.nuance.com
http://www.bevocal.com
