Optiva has launched agentic AI capabilities within its cloud-native BSS platform and charging engine, powered by Google’s Gemini models. Unlike traditional chatbots, agentic AI operates autonomously, making proactive decisions and completing complex tasks to enhance operational efficiency, cost savings, and customer experience. This integration enables communication service providers (CSPs) to streamline operations, automate customer support, and drive real-time business intelligence. Optiva’s AI-powered BSS is already in use by telecom operators in the Middle East and the Americas, supporting digital BSS transformations.
By leveraging Google’s Gemini models, Optiva’s AI agents improve natural language understanding, proactive customer engagement, and intelligent automation, reducing operational expenses while accelerating time to market. The platform integrates BigQuery and Looker for real-time insights, helping CSPs optimize billing transparency, create new revenue streams, and personalize customer experiences. With AI expected to drive trillions in economic value, Optiva’s adoption of agentic AI positions telecom operators for long-term competitive advantage.
• First telecom BSS solution integrating Google’s Gemini-powered agentic AI
• AI agents automate customer care, sales, and operations management
• Reduces OPEX, enhances efficiency, and accelerates service delivery
• Real-time analytics optimize revenue streams and billing transparency
• Already in use by CSPs in the Middle East and the Americas
Chrisaman Sood, AI Product Strategist at Optiva, said: “We are not simply developing AI agents to streamline operations and improve customer experiences — we are establishing the foundation for a future where these agents can work together seamlessly. This will create an intelligent, interconnected ecosystem that drives exponential value for telcos of the future.”
