ShoreTel continues to shine with Release 11 of its unified communications system, adding such features as a companion iPhone app and a distributed database for scaling enterprise VoIP deployments. Additional instances of the ShoreTel 11 database can be installed at remote sites, helping to alleviate potential performance bottlenecks and eliminate single points of failure.
The ShoreTel Communicator client is now available for the Web and for the iPhone, allowing users to manage communications from Macintosh computers and iPhones, along with BlackBerry and other popular devices.
ShoreTel 11 offers extended legacy PBX integration capabilities with expanded QSIG support, making it easier for customers to leverage existing investments and migrate to ShoreTel’s all IP-based UC capabilities over time.
In addition, the company released ShoreTel Contact Center 6, adding new capabilities that make it easier to integrate contact center activities with existing core business processes.
New real time APIs and event feeds open up the flow of contact center data to other applications, helping call centers improve responsiveness and improve flexibility. Increased scalability and high availability features also provide a robust foundation and flexible geographic footprint for large call centers. As with all previous ShoreTel releases, ShoreTel Contact Center 6 is available as a free upgrade for current customers with a ShoreTel support contract, as part of ShoreTel’s standard support service.
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