Sparkle has integrated artificial intelligence into its global Network Operation Center (NOC) through the completion of its AISNA project, developed in collaboration with Engineering Group. The initiative automates key operational tasks such as monitoring, alert management, and ticket handling, significantly enhancing the responsiveness and efficiency of Sparkle’s international network services.
The AISNA platform reduces operational alert-handling time at the NOC by 30% and cuts the average execution time for large-scale network update campaigns by as much as 80%. It also improves service reporting by automating the analysis and summarization of email content and outage communications. These AI capabilities have eliminated approximately 3,000 hours per year of manual effort related to customer reporting and saved 700 hours annually on Report for Outage (RFO) tasks.
By freeing up staff from repetitive, time-consuming processes, Sparkle has redirected resources toward direct customer care and rapid problem resolution. The company credits AISNA with helping the NOC operate with greater transparency and speed, contributing to a higher quality of service for its global customers.
- Sparkle completes AISNA AI project to automate and optimize NOC operations.
- 30% reduction in alert handling time; 80% faster execution of major network updates.
- 3,000+ hours saved annually on customer reporting; 700 hours on outage reports.
- AI assists in email analysis, ticket updates, and operational task streamlining.
- Collaboration with Engineering Group supports Sparkle’s broader AI transformation.
“Thanks to this project, our NOC is now able to interact with customers even more promptly and transparently, while also operating more efficiently and with a greater focus,” said Danilo Decaroli, Head of Operations at Sparkle.
