Spirent Communications unveiled an operator analytics solution that focuses on customer experience assurance and troubleshooting, with support for 2/3/4G technologies including VoLTE and the Internet of Things (IoT).
Spirent’s InTouch Customer and Network Analytics (CNA) enables mobile operators’ engineering, customer care, and marketing groups to proactively identify and resolve wireless customer experience issues spanning LTE/4G networks and services like VoLTE. The solution is an evolution of the company’s field-tested InTouch platform, which has been deployed in networks exceeding 100 million subscribers.
“Our solution is unique in that it allows operators to build and leverage quality of experience (QoE) scores using data mining techniques, which can prevent churn,” said Frank Galuppo, general manager of Spirent’s CEM business unit. “This allows them to rapidly identify and resolve issues before customers complain or leave.”
Several operators are already deploying beta versions of InTouch CNA, especially for new services like VoLTE and IoT.
