SupportSoft Boosts BellSouth Customer Advantage with Knowledge-Enabled Self-Service

BellSouth has deployed the SupportSoft Knowledge Center Suite, enabling its customer service representatives to streamline resolution of billing issues for more than one million BellSouth broadband subscribers. The SupportSoft Knowledge Center Suite leverages patented personalization technology to automatically present only the most relevant answers to questions based on the customer’s account type. Financial terms were not disclosed. BellSouth already uses the SupportSoft Service Automation Suite to automate both self-service and assisted technical support for its high-speed data subscribers.www.supportsoft.com